Several years ago, I learned the hard way the importance of unique passwords. I used a note-taking app on my phone to keep all of my internet login information. Most of my passwords were the same, or they differed very little between accounts. When my phone was hacked, so was my entire digital life. It…

Staying calm under pressure is a rare yet essential skill. As a security officer at an automotive manufacturing plant, I deal with many medical emergencies because the plant is quite dangerous. This has forced me to compose myself under pressure. One day, I was on patrol and we were notified of a medical emergency in…

Over the last couple of years, businesses, and the entire world, have had to find ways to adapt to a global pandemic. From medical breakthroughs, and finding ways to make money in a time when the world stood still, to educating students of all ages from afar, the world underwent many changes. Furthermore, business operations…

A sales representative once told me, “If you promise not to buy anything, I promise not to sell it to you.” To some, this may sound counterproductive, yet this built trust between the salesperson and myself. This simple approach removed the obligation of purchasing and allowed me to see it differently. People don’t want to…

What I Learned About Customer Success Working for Apple When I was a Customer Service Representative (CSR) on behalf of Apple, I encountered a diverse range of customer problems to solve. Apple’s training is intense and adequately prepares you for taking customer calls, but it’s impossible to prepare for every unique situation. However, Apple emphasizes…